Privacy Policy
Looking4Beautiful™ Ltd — Last updated: 15 May 2026
1. About Us
Looking4Beautiful™ Ltd is a UK-registered company providing training, workshops, speaking engagements, consultancy, advocacy-related support, reflective practice, and professional development services.
For the purpose of UK data protection law, Looking4Beautiful™ Ltd is the “data controller” for the personal information we collect and use.
- Company name: Looking4Beautiful™ Ltd
- Registered office: 66 Paul Street, London, EC2A 4NA, United Kingdom
- Website: https://www.looking4beautiful.org.uk/
- Email: info@looking4beautiful.org.uk
- Company number: 17189039
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book a service, join a programme, attend an event, subscribe to updates, or otherwise engage with Looking4Beautiful™ Ltd.
2. Personal Information We May Collect
We may collect and use the following types of personal information:
2.1 Contact information
This may include your name, email address, phone number, postal address, organisation, role, and contact preferences.
2.2 Enquiry and communication information
This may include information you provide when completing a contact form, sending an email, requesting a call, making a referral, booking a consultation, or communicating with us.
2.3 Service and booking information
This may include details about services you request or purchase, workshop attendance, consultation notes, programme participation, feedback, and administrative records.
2.4 Payment and transaction information
If we take payments, we may collect billing details, payment status, invoice information, and transaction records. We do not usually store full card details. Payment processing may be handled by secure third-party payment providers.
2.5 Website and technical information
This may include IP address, browser type, device information, pages visited, time spent on the website, referral source, and cookie data.
2.6 Special category information
In some cases, you may choose to share sensitive information, including information about lived experience, health, safeguarding concerns, criminal justice involvement, disability, or other personal circumstances.
We only collect this type of information where it is necessary, where you have chosen to provide it, where we have a lawful basis, and where appropriate safeguards are in place.
3. How We Collect Personal Information
We may collect personal information when you:
- visit our website;
- complete a contact form;
- email, call, or message us;
- book a service, programme, workshop, or event;
- subscribe to a mailing list or newsletter;
- make a payment;
- provide feedback or testimonials;
- engage with us on social media;
- are referred to us by an organisation or professional;
- attend a meeting, training session, or consultation.
We may also receive information from third parties, such as referring organisations, commissioners, partner agencies, funders, or professional contacts, where this is lawful and relevant.
4. Why We Use Your Personal Information
We may use your personal information to:
- respond to enquiries;
- provide services you have requested;
- manage bookings, workshops, programmes, and events;
- provide consultancy, training, reflective practice, or advocacy-related support;
- issue invoices and manage payments;
- keep business records;
- send service updates or relevant communications;
- send newsletters or marketing where permitted;
- improve our website, services, and communications;
- manage safeguarding, risk, or professional concerns where necessary;
- comply with legal, regulatory, contractual, accounting, and tax obligations;
- protect our rights, property, safety, and the safety of others.
The UK GDPR requires organisations to tell people their purposes for processing, retention periods, who data is shared with, and the lawful basis relied on.
5. Our Lawful Bases for Using Personal Information
We rely on one or more of the following lawful bases:
5.1 Consent
Where you have given clear consent, for example to receive marketing emails or to provide certain optional information.
5.2 Contract
Where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
5.3 Legal obligation
Where we need to comply with legal, tax, accounting, regulatory, or safeguarding obligations.
5.4 Legitimate interests
Where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to enquiries, managing client relationships, improving services, and protecting our organisation.
5.5 Vital interests
In rare cases, where processing is necessary to protect someone’s life or immediate safety.
5.6 Substantial public interest or explicit consent
Where special category data is involved, we will only process it where a valid additional condition applies, such as explicit consent, safeguarding, legal claims, or substantial public interest.
6. Special Category and Sensitive Information
Because Looking4Beautiful™ Ltd works in areas connected to lived experience, social care, criminal justice, youth services, housing, professional development, and community support, some individuals may choose to share sensitive personal information.
We will treat this information carefully. We will not ask for unnecessary sensitive information and will only use it for relevant, lawful, and proportionate purposes.
Where safeguarding or serious risk concerns arise, confidentiality may be limited. We may need to share information with appropriate professionals, statutory agencies, emergency services, or safeguarding bodies where necessary to protect a child, adult at risk, or another person from serious harm.
7. Marketing Communications
We may send you updates about our services, events, workshops, programmes, resources, or opportunities if:
- you have consented; or
- you are an existing client or contact and the communication is relevant to similar services; and
- the law allows us to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand website traffic, remember preferences, and improve user experience.
Cookies may include:
- essential cookies needed for the website to work;
- analytics cookies to help us understand website usage;
- functionality cookies to remember preferences;
- marketing cookies, if used.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings or any cookie banner available on our website.
9. Who We May Share Information With
We may share personal information with:
- IT, website, hosting, and cloud service providers;
- email, CRM, booking, payment, and administrative platforms;
- accountants, insurers, legal advisers, or professional advisers;
- commissioners, funders, or partner organisations where relevant and lawful;
- safeguarding professionals, statutory agencies, or emergency services where required;
- regulators, courts, law enforcement, or public authorities where legally required.
We only share personal information where there is a lawful reason to do so and, where appropriate, with suitable confidentiality and data protection safeguards.
10. International Transfers
Some of our service providers may process personal information outside the UK. Where this happens, we will ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
11. How Long We Keep Personal Information
We will only keep personal information for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
- general enquiries: up to 24 months;
- client, service, and booking records: up to 6 years after the end of the relationship;
- financial, invoice, and tax records: usually 6 years;
- safeguarding-related records: as long as necessary depending on the nature of the concern and legal/professional requirements;
- mailing list records: until you unsubscribe or ask us to delete your information;
- website analytics data: according to the settings of the analytics provider.
We may keep information for longer where required for legal, safeguarding, insurance, regulatory, dispute resolution, or legitimate business purposes.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure systems, password protection, access controls, secure cloud storage, staff/contractor confidentiality expectations, and appropriate supplier checks.
However, no online system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- access your personal information;
- correct inaccurate or incomplete information;
- request deletion of your information;
- restrict how we use your information;
- object to certain uses of your information;
- request transfer of your information;
- withdraw consent where processing is based on consent;
- complain to the Information Commissioner’s Office.
To exercise your rights, contact us at:
Email: info@looking4beautiful.org.uk
We may need to verify your identity before responding.
14. Complaints
If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
- Information Commissioner’s Office
- Website: ico.org.uk
- Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.